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Personal care assistant (PCA) {Ans: certified home health aide (CHHA) certified nursing aide (CNA)}fixed expense {Ans: expenses that don't changed as occupancy goes up or down}Genito-urinary Changes in aging {Ans: Decrease bladder capacity Frequent bathroom trips Nocturia - peeing at night, increase in falls Decrease fluid intake to compensate Dehydration, infection (UTI)}fiscal year {Ans: 12 month period for which budgets are complied and expenditures}cross-training {Ans: expand capacity and increase flexibility and reducing task segmentation}Resident environment housekeeping & sanitation conditions {Ans: Facility shall be clean to sight/touch and free of dirt & debris All rooms shall be ventilated to prevent mold growth & noxious odors Central kitchen thermometers shall be within 3 degrees Articles of storage shall be 6" elevated from floor, 18" from ceiling, and away from wall to prevent moisture}