Usps Virtual Assessment 475 Study Guide Graded A+

There is a large line of people waiting to be served do you notice that your fellow employees work is slower than usual checking her phone messages in between serving customers {Ans: Best: discreetly mention the long line and encourage her to speed up her work pace Worst: Focus on doing your job perhaps she will notice a long line and adjust her behavior accordingly}You have received a large delivery of new shipping supplies and have been asked to finish stacking them on the shelves by lunchtime while stacking you notice that your fellow postal employee is struggling with the customers request {Ans: Best: give your colleague quick guidance regarding the customers request and return to staffing so you can complete your task on time also ask another person employee to get help with the customers request so you can complete your task on time Worst: continue stocking the shelves in order to complete your task on time}A customer has approached you to purchase a set of stamps you price it for her and she is out raged by the cost claiming that the price is much too expensive for a set of stamps {Ans: Best: offered