Usps Virtual Assessment 475 Study Guide Questions And Correct Answers

A customer is expecting an important delivery according to the tracking information the status of her package indicates it is out for delivery she was scheduled to receive her package this morning it is now noon she is worried her package has been misplaced {Ans: Best: reassure her that her package is out for delivery explained that the status would have changed if the package was misplaced Worst: tell her that you do not have any more information than what is provided on the website}A customer complains that she spent 30 minutes with one of your fellow employees who could not find the tracking information for her US PS package even though she provide him with a tracking number {Ans: Best: Apologize and ask her for the tracking number retrieve the relevant information to see if there's anything else she needs Worst: apologize and explain that your fellow employee is new and therefore an experience with such a request}Your fellow postal employee made several errors what you had to amend slowing down the productivity of your work you suspect this is due to her struggling with the new work procedures Recently introduced by your postmaster {Ans: Best: