Usps Virtual Assessment 475 Study Guide Graded A+

A customer complains that she spent 30 minutes with one of your fellow employees who could not find the tracking information for her US PS package even though she provide him with a tracking number {Ans: Best: Apologize and ask her for the tracking number retrieve the relevant information to see if there's anything else she needs Worst: apologize and explain that your fellow employee is new and therefore an experience with such a request}You have received a large delivery of new shipping supplies and have been asked to finish stacking them on the shelves by lunchtime while stacking you notice that your fellow postal employee is struggling with the customers request {Ans: Best: give your colleague quick guidance regarding the customers request and return to staffing so you can complete your task on time also ask another person employee to get help with the customers request so you can complete your task on time Worst: continue stocking the shelves in order to complete your task on time}A customer is interested to know if you may ship pesticide products by post you are uncertain of the answer especially as the restricted goods policy was updated yesterday and you