Rise Up Customer Service And Sales Exam Latest Update Questions And Correct Answers Rated A+

A customer calls on the phone asking about a men's suit. You are working in the women's shoe section and are not able to help the customer in that area. What do you do? a. Hang up on them, you are busy with other customers. b. Explain to them that they called the shoe section and are unable to help them. c. Explain that you are part of the women't shoe department and are not able to help, but you will transfer them to the men's suit department. d. Explain that you are part of the women's shoe department, but you can give them the number to the men's suit department if they would like to call them. {Ans: c. Explain that you are part of the women't shoe department and are not able to help, but you will transfer them to the men's suit department.}You are working at your register, which has a busy line and everyone else is busy as well. Each register has a user manual. The register shuts down and stops working. What is the BEST first action to take? a. Ask your manager to come help you restart the machine? b. Look at the