Effect Of Mobile Banking Service Quality On Customer Satisfaction: The Case Of Commercial Bank Of Ethiopia Bole District.

Maryland International College School of Graduate Studies MBA PROGRAM EFFECT OF MOBILE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA - BOLE DISTRICT. A Thesis Submitted To Maryland International College, School Of Graduate Studies, The Award Of Masters Of Arts Degree In Business Administration BY: Tarekegn Balango Jan, 2023 Addis Ababa, ETHIOPIAi EFFECT OF MOBILE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA - BOLE DISTRICT. BY: Tarekegn Balango A Thesis Submitted to the School of Graduate Studies of Maryland International Collegein Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (MBA)ii Maryland International College MBA PROGRAM Jan, 2023 Addis Ababa, ETHIOPIA DECLARATION I hereby declare that this thesis entitled EFFECT OF MOBILE BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA, BOLE DISTRICT, has been carried out by me under the guidance and supervision. The thesis is original and has not been submitted for the award of any degree or diploma to any university or institutions. Researchers Name Date Signature _________________________ ___________________ ___________________iii CERTIFICATE This is to certify that the thesis entitles EFFECT OF MOBILE BANKING SERVICE QUALITY