Decision Making Name Institutional affiliation Decision Making Introduction Decision making is an important process and a way of life for managers at all levels. It involves making choices of the next course of action among various possible alternatives. Decision making is called a process because it entails more than the final choice instead, managers must understand the path to right decisions. Inappropriate strategic or operation choices can severely compromise the competitiveness of an organization. Therefore, leaders must understand the decision making process to improve the quality of decisions they make. Decision making can also be rational if it involves deep analysis and data, or non-rational if they are based on personal behaviour, experience or biases. Rational decision-making model The model suggests that business decisions should be aimed at realizing the organizations goals. The Rational decision-making model provides a logical framework for making rational decisions. The most important step for a decision maker is to define the problem (Lunenburg, 2010). Definition includes identification, prioritization and conducting a cause-effect analysis to gain an understanding of what the problem is and what is not. Secondly, the manager and his team come with various alternatives. The best approach to this step is through a