Unit Iv Assessment Human Resource

Unit IV assessment Name Course Training and Development Tutors Name Date Question 1 Explain the concept of knowledge management and its importance within Human Resources Knowledge management is the process of crafting and implementing tools, practices, structures and cultures to enhance creation sharing and use of knowledge (Noe, 2010). Knowledge management also involves transfer of knowledge from one part of the organization to the other (Piskurich, 2010). Knowledge management improves company operations like getting products to market faster, better customer care and innovation of products and services. Knowledge management retains existing employees and attracts new ones due to the opportunity to learn and grow. Knowledge management implementation is by the following means. Information is stored andshared by aid if technology like Emails, intranet and social networking site like Facebook. Establishment of a directory of resource persons indicating their type of knowledge Mapping and identifying specific knowledge stores in the company Create a knowledge officer position for cataloging and facilitating exchange of information. Having employees present to other employees, knowledge acquired from training programs they have attended. Allowing employees time off to acquire knowledge. Create an online library of learning resources with journals, technical manuals etc. Design an office space that