Flowchart Improvement Process Operations Managementflowchart

Process ImprovementNameCourseTutor’s NameDateIn this summary we descrbe the process improvement for pump servicing. The current process is represented in the following flowchart.In the pump repair the number of pumps that can be repaired in a given period measures business success. Thus the amount of time taken for repair of each pump and the number of repeat jobs caused by failure at the test stage are the critical metrics. The critical quality elements that define the measurement metric are correct diagnosis of fault in a pump and correct procedure of replacement of faulty parts. In the current process 25% of pumps fail at the pump test stage. Failure at the test calls for complete dismantling of the pump and troubleshooting to find the cause of failure.Implementation of Lean Six Sigma process improvement will be used to identify and develop a standard process that ensures that the two quality critical elements to reduce the process errors CITATION Näs08 \l 7177 (Näslund, 2008). Pumps have to be dismantled if they fail after completion of work. This problem is recurrent and may be a symptom of a deeper-rooted problem. The most