Mirroring {Ans: People that get along tend to mirror each others behavior, so if you shift your body language and your subject does as well, it shows they're fairly comfortable}Physiological noise {Ans: - anything that affects the body in a negative way - Ex: temporary or chronic illness, a sprained ankle, a toothache, or any other number of injuries that hinder a person's ability to fully function}Proactive behavior {Ans: - rather than being controlled by emotion, _______ behavior is ruled by logic - It involves being self-aware enough to realize why you feel a certain way in a stressful situation and learning to anticipate your future behavior}Physical noise {Ans: - everything in your external environment - Actual noise that distracts you from being able to concentrate - Ex: cell phone, train, whistle, pen tapping}Open Palms {Ans: Sign of honesty, swear to tell the truth in court by raising one hand, shows you have nothing to hide and are not a threat (primal)}Situational Awareness {Ans: You will meet people you don't know in various situations, so learn to read people and respond accordingly. Self awareness is also important.}