Situational Awareness7-38-55 RuleOpen PalmsExpansive PoseLow-Power PoseStress FaceRaised EyebrowsEye ContactVocal RangeLaughterMirroringFormal BehaviorsFamiliar BehaviorsActive ListeningSynchronous CommunicationBusiness
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Meeting Etiquette
Emotional intelligence
(5) Strategies for improving emotional intelligence:
Empathy
Sympathy
Negative personalization
Reactive behavior
Proactive behavior
Physiological noise
Physical noise
Psychological noise
Semantic noise
(4) types of noise:
Personal responsibility
Professional responsibility
Synchronous communication
Asynchronous communication
Reactionary escalation
Brand consistency
Effective customer engagement
Social and cultural relevancy
Visibility
Active Language
Passive Language
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