Tcis Training Study Guide Questions And Correct Answers

Elements of a potentially violent situation {Ans: Potential trigger to violence A target A weapon Level of stress or motivation}Goals of crisis intervention {Ans: Support emotionally and environmental to reduce stress and risk Teach better ways to cope with stress}What to Do (nonverbal strategies) {Ans: Take a deep breath Use an open and off centered stance Step back Give the situation time Sit down if appropriate Remember the importance of body language and facial expression}Active listening is NOT {Ans: Putting up roadblocks Arguing/blaming Giving permission Solving problems for students Necessarily time consuming}Stress Model of Crisis {Ans: Pre crisis state (baseline) Triggering event- agitation Escalation phase- aggression Outburst crisis- violence Recovery}Strategies of Emotional First aid {Ans: Drain off emotions Clarify events Maintain relationship and lines of communication Remind student of expectations and mediate the situation if necessary}