Publix Deli Roi Studyguide Study Guide Rated A+

What is the process when completing a special order form? {Ans: 1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address, phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make suggestions before completing order. 5. Take product information.}What is the importance of a selling event? {Ans: Designed to generate long-term sales increases through shared knowledge and providing samples to customers.}In which order should the three compartment sinks be set up? {Ans: Wash, Rinse and Sanitize}What is the #1 reason why customers would not shop at Publix? {Ans: Sanitation issues}What is the 10 foot, 10 second rule? {Ans: When a customer is 10 feet away from you within those 10 seconds you are to greet the customer.}What does PPE stand for? {Ans: Personal Protective Equipment}