Publix Deli Roi Studyguide Study Guide Graded A+

What is the process when completing a special order form? {Ans: 1. Pick up blank special order. 2. Write store information and date. 3. Take customer information: name and address, phone number, pick-up date and time, type of function, whether paid or COD, who the order was taken by. 4. Make suggestions before completing order. 5. Take product information.}What are the five steps of customer service? {Ans: 1. Greet the customer. 2. Suggestive Sell 3. Slice, show and offer 3. Companion Sell 4. Send them to another department 5. Gracious close}What would you do with traditional meat weighing less than .25? {Ans: weigh it up, print out a tag for it. Remove it from the case and throw it in the meat lug bin}What is the importance of a selling event? {Ans: Designed to generate long-term sales increases through shared knowledge and providing samples to customers.}In which order should the three compartment sinks be set up? {Ans: Wash, Rinse and Sanitize}Three characteristics of effective workspace organization: {Ans: 1. Physical layout (Dept., workstations, equipment placement & supplies) 2. Workflow (moving from point A to Z smoothly & quickly to optimize productivity) 3. Speed (way we