Pipeline Inventory {Ans: Inventory in transit}Oval in a flow chart {Ans: Start/ end or entrance/ exit to process}Primary Stages and Steps in Designing a Business Process {Ans: DEFINE GOALS AND PARAMETERS: goals, values, block diagram, establish the scope (DEFINE PROCESS REQUIREMENTS) DEFINE SUCCESS: define the service, measurement & management considerations BUILD IT, TEST IT, IMPROVE IT: primary steps detailed, develop a process map, evaluation testing}Postponement relationship to Pull System {Ans: PULL only the customization options offered to customers.}Calculate: Process Velocity {Ans: Throughput time / Value Added Time}7. Develop and Implementation plan {Ans: -how should these ideas be put into action -ideas don't sell: consider culture and corporate system -be specific: timeline, training, metrics, plans for further study}