Costs of Quality {Ans: The longer you wait in the supply chain to address the problems, the more expensive the costs are to the organization Internal failure costs - found and fixed within the supply chain. Problems do not reach the customer External Failure Costs - Problems reach the consumer Appraisal Costs (Assurance Costs) - Looking for the problem Prevention costs - fix present problems, prevent future problems}Warehouse - {Ans: Provides Storage}SMART Metrics - {Ans: a metric that is specific, measurable, attainable, relevant, and timely}Cow Path Theory: {Ans: Demonstrates bad processes. Shows a lack of communication and ambiguity in bad processes. Ex - Computer silicon wafers - baskets.}Postponement - {Ans: The deliberate action to delay final manufacturing or distribution of a product until receipt of a customer order.}Project teams {Ans: Leaders: Good leaders need to be able to: sell the project, recruit talented team members, recruit diverse team, and stay organized. Leverage, Corporate Politics. Valuable team members: Understand your duties, required deliverables, and time frame. Understand organizational politics. Growth. No ego.}