Scm 300 Davila Asu Study Guide Rated A+

Quality {Ans: Design, Reliability, Consistency, Materials, Fabrics}Balanced scorecard {Ans: Seeks to measure: Financial results, Customer related results, Operational Effectiveness (Internal Business Perspective), Learning/Growth Perspective of People, Systems, Procedures}Performance measurement - {Ans: Measuring employee performance for the purpose of motivation, improvement, statistical reference, promotion, termination, etc.}Customs House Broker: {Ans: Contractor (person or company) that helps a client's goods clear customs in a foreign country.}In-class example of ticket brokerage: {Ans: Uses the website stubhub to demonstrate. The assessment of business parameters. Want value measure for stakeholders in a process.}Line Arrow - {Ans: Depicts Flow of Customer/Material Within Process}