Publix Customer Service Quiz 23 Correctly Answered Questions Latest Update

Why are they money Services? {Ans: They can be used for money Laundering}How do you handle a manual credit card entry? {Ans: The first thing you do is have a MIC approve the transaction. You then look and make sure they do not have alcohol or gift cards. After that, you type in their credit card number.}How do we recognize red flags and how do we handle transactions where red flags are present? {Ans: When customers use suspicious activity. You politely deny the transaction and get a manager if needed.}What are the four steps to Legendary Customer Service? {Ans: 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create their happily ever after 4. Thank them and invite them back}Are we allowed to let the customer know that we are reporting them for fraud or we think they are doing a fraudulent transaction? {Ans: No, It is illegal to tell a customer we are going to report them for fraud because if they actually are attempting to do fraud it will make it harder for them to be caught.}What is our Publix Mission Statement? {Ans: Our mission at Publix