Publix Customer Service Quiz Already Passed

How do you handle a manual credit card entry? {Ans: The first thing you do is have a MIC approve the transaction. You then look and make sure they do not have alcohol or gift cards. After that, you type in their credit card number.}What are the four steps to Legendary Customer Service? {Ans: 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create their happily ever after 4. Thank them and invite them back}What's the proper way to answer the phone? {Ans: Thank the customer for calling Publix, say your name and department, and offer your help}What information is on a PDS? {Ans: The receivers name, expected payout location,transfer fees,exchange rate,and amount the receiver will collect}What are the four types of money services? {Ans: 1. Checks 2. Gift cards 3. money orders 4.money transfers.}What is our Publix Mission Statement? {Ans: Our mission at Publix is to be the premier quality food retailer in the world. To that end, we commit to be:Passionately focused on customer value,Intolerant of waste, Dedicated to the dignity, value and employment security of our associates,Devoted to the highest standards of stewardship for our stockholders,