2018 Publix Customer Service Study Guide Questions And Correct Answers

10 Foot, 10 Second Rule {Ans: Speak to and smile at everyone with 10 feet, and greet customers with the first 10 seconds of arriving.}FSCOW shelf Life {Ans: 24 hours (Day of production only)}Publix Rain Check Policy {Ans: Allows customer to purchase item for the sale or promoted price with 30 days of the rain check issue.}Selling Event {Ans: Increases Sales, generate ideas for customers, expose customers to new items, promote a particular product.}Nutritional Information Location {Ans: Publix nutritional information can be found at Publix.com}FSCOW {Ans: Fresh Sliced Cheese of the Week}