Human Resource Development Study Guide Rated A+

Cultural Intelligence {Ans: Measure of competence in a culturally diverse situations A person's ability to function in multicultural situations and to interact appropriately with people from different backgrounds.}Skill Variety (JCM) {Ans: The ability to use multiple skill sets in work contributes to a sense of jobs being meaningful and important.}Cross-Training {Ans: Learning new skills beyond one's current job responsibilities. Teaching employees the skills and responsibilities of other positions in the company to increase their effectiveness and to provide greater staffing flexibility in the organization.}Experiential Training {Ans: Led by a person with the knowledge, skills, and expertise to train the worker. May include a form of demonstration in which the instructor shows a worker how to do a task and then allows her to practice on her own under the expert's guidance. Focuses on practicing a new skill under the expert's guidance. Benefits from delivery to smaller groups or one-on-one depending on the need.}Microlearning {Ans: Short bursts of content delivery, often through the use of videos. Seeks to narrowly target learning objectives for maximum effort.}BARS - Performance Appraisal {Ans: Behaviorally anchored rating scale (BARS) require the use of anchoring statements. They provide additional detail about