Attract strangers with blogs, keywords, and social media, and convert them to visitors. Convert visitors to leads with forms, call-to-action prompts, and landing pages. Close leads with email signals and workflows. Delight customers with events, social and smart content, and turn them into promoters (Thong, 2015). {Ans: Process of an inbound marketing campaign:}Site links {Ans: Expanded pack of up to ten site links when a user searches for an exact domain}White Paper {Ans: Authoritative report to inform readers about a specific topic used to promote a product or service. Similar to academic papers in their objective, authoritative, detailed, and informative presentation of research findings and reports; provide unbiased details on trends or evolution in a particular industry or area of business.}Integrated Marketing Communication (IMC) {Ans: Use of consistent communications across various channels that are intended to reinforce each other}accuracy, because with sentiment there is no such thing as accuracy; there is only agreement. {Ans: One challenge with listening software is}External benchmarking {Ans: Comparing performance metrics *against selected competitors or an industry standard*}