Cpxp (Exam Questions With Complete Solutions) Study Guide (In Progress)

What is the primary reason for patient lawsuits against physicians {Ans: Lack of communication}SMD {Ans: Sensitive Medical Data. Means that personnel, most often psychiatric personnel, have kept a separate record}What do the initials in the HEART model for handling complaints stand for {Ans: H-hear the patient E-empathize A-apologize R-respond T-Thank}Viewing culture through diversity {Ans: It is important not to see one type of diversity and presume the other (primary vs secondary diversity)}Which year did the Cleveland Clinic hire the first MD as a CXO? {Ans: Bridget Duffy 2006}4 concepts of PFCC {Ans: 1. Respect and Dignity. 2. Information Sharing. 3. Participation. 4. Collaboration}