Statistics of those who may lack the skills needed to manage their health and prevent disease. {Ans: 9 out of 10 adults lack the skills. 14% of adults have Below Basic health literacy (42% are poor and 28% lack health insurance)}The writing of patient rights and responsibilities must... {Ans: be written in common, understandable language}Press Ganey Measures that can be added to HCAHPS include: {Ans: Admission, Room, Meals, Nurses, Tests, Treatments, Visitors, Physician, Discharge}Patient Visitation Rights {Ans: •To have written policies and procedures about patient's visitation rights •Inform patients or an attending friend or family member of the patient's rights to visitors of his or her choosing •to have a policy which prohibits discrimination against a visitor based on race, ethnicity, religion, sex, gender identity, sexual orientation or disability •to designate a supportive visitor and to be present through the procedure of his or her hospital stay}Exclusive Range {Ans: Highest score minus lowest score}Makeup of PFAC {Ans: 80% Patients and family members, 20% staff, and then visitors are welcome}