Process Maps {Ans: visual depictions of the multiple steps involved in the conversion of inputs to outputs}Business Measurement, Assessment, & Evaluation {Ans: managers use measurements & assessments to help them evaluate the performance of their organizations}Hostile Work Environment Sexual Harassment {Ans: unwelcomed sexual behavior creates intimidating workplace}Levels of Hierarchy {Ans: refers to the number of managerial levels between the top and bottom of an organization}Job Characteristics Model {Ans: to better explain how job design can impact employee satisfaction and job performance}Compensation & Benefits {Ans: a program & process for providing competitive pay & other incentives to employees in support of the organization's goals, strategy & values}