State Farm Auto Exam Questions & Answers 2023(A+graded 100%verified)

OEM {Ans: Original Equipment Manufacturer}Freight Charges {Ans: Similarly, if freight charges are submitted to State Farm for payment, payment should normally be resisted. Freight charges are not considered as part of actual repair costs and are generally aligned with an expense a repairer or dealership may incur as a result of operating the repair facility business. If a circumstance arises that may warrant additional consideration, local management should contact their assigned Estimatics consultant.}Non-OEM Delay {Ans: No unusual delay must occur as a result of considering non-original equipment and/or recycled parts for use in repairs}Select Service Program {Ans: In some market areas, repairers have been selected to participate in State Farm's Select Service Program. The program is designed to enhance claim service, increase efficiency, and afford customers an opportunity to select qualified repairers to inspect and estimate vehicle damage}Publication of survey information {Ans: We will not knowingly violate that confidentiality by publicizing individual survey data to persons outside our organization}If Non-OEM and Recycled parts are used in estimates {Ans: The vehicle owner should be notified when the prices of non-original equipment and/or recycled parts are included in the estimate as outlined in CPG 2700-275}