Human Resources Test Study Guide Rated A+

Offshoring {Ans: the reolcation of a business process done in one country to another company in another country.}conciliation / arbitration {Ans: employers and employees will agree to have a third party come in to resolve the discord between employer and employees (method of conflict resolution)}Job enrichment {Ans: aims to use the full capabilities of workers by giving them the opportunity to do more challenging and fulfilling work.}Empowerment {Ans: granting employees the authority to make various decisions and execute their own ideas}Salary {Ans: annual income that is usually paid on a monthly basis.}Extrinsic motivation {Ans: it comes from external rewards, associated with working on a task, for example pay and other benefits.}Fringe benefits {Ans: non-cash form of reward e.g. insurance, pension, vacation and sick leave}Democratic leadership {Ans: a leadership style that promotes the active participation of workers when making decisions}Outsourcing/subcontracting {Ans: hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company's own employees and staff.}Performance-related pay {Ans: employees pay increases are based on agreed upon performance standards}Commission {Ans: a payment to a sales person for each sale made, typically a