Nrf Customer Sales & Service Exam Review With 100% Correct Answers

Who buy large quantities of products and resells them? {Ans: wholesaler}presenting the products your selling the most attractive way possible is called {Ans: visual merchandising}How should you answer interview questions about your weaknesses? {Ans: discuss how you overcame a weakness}Which of the following receives, stores, displays, and presents the products to customers? {Ans: retailer}are things that are physical in nature, including color, size, etc. {Ans: product features}Experts say that communication is _________% verbal, __________% non-verbal. {Ans: 20;80}a count of every piece of merchandise in the store {Ans: physical inventory}What should you do with empty rolling racks? {Ans: bring them to the warehouse or a storage area not used by customers}If a customer appears on edge, upset, or angry, then you should: {Ans: show empathy in your replies}As a sales associate, your job is to ... {Ans: explain delivery options}T/F (Closeout stores are owned by the manufacturer or retailer) {Ans: True}This customer shops for fun, and therefore shopping does not necessarily mean always making a purchase {Ans: Recreational shopper}What should you do if there is an electrical issue? {Ans: secure the area and report the situation to the