Rise Up Customer Service And Sales Exam Latest Update Questions And Correct Answers Rated A+

A customer is complaining about a product that broke on them and is very angry. What is the best way to resolve this and to save the sale and relationship with the customer? a. Hurry and refund the customer so they go away. b. Apologize for the inconvenience, listen to their concerns and offer solutions that the customer can agree to. c. Ask a manager to come and help with the situation. d. Ask the customer what they did to break the product and hopefully it is covered under a warranty. {Ans: b. Apologize for the inconvenience, listen to their concerns and offer solutions that the customer can agree to.}What is an example of a good open ended question to find out what the customer is interested in? a. Do you want to buy a new phone? b. Do you like this color? c. Do you think this tv is big enough for your room? d. What brings you to the store today? {Ans: d. What brings you to the store today?}A sales associate needs to write an email to a customer letting them know their order has arrived and is ready for pick up. What tone should