Objective {Ans: Something that will help the business achieve the set aim}Culture {Ans: The ideas and social behaviour of particular people or society}Procedure {Ans: Explain as how the organisation complied with its policy}7 steps of problem solving {Ans: Definition, data collection, cause analysis, solution planning implementation, evaluation of effects, standardisation, evaluation of process}Policy {Ans: Gives the organisation a general direction}Aim {Ans: A goal that the business sets}Organisational structure {Ans: A firms formal configuration of roles governance authority and decision making}