(T/F) A performance measure is a qualitative tool that provides an indication of an organization's performance in relation to a specified process or outcome {Ans: True}The focus of performance improvement should be on {Ans: Customers}The term performance improvement (PI) is a "process for involving personnel in planning and executing a continuous flow of improvements to provide __________ that meets or exceeds expectations" {Ans: Quality Healthcare}Fifty percent of our HIM staff have a nationally recognized credential. This is an example of what type of indicator. {Ans: Structure}Shared leadership means {Ans: Employees are participants in the performance improvement program}In addition to organizational commitment of resources to address safety concerns, what is a key feature of a safety culture as identified by the AHRQ? {Ans: All answers are correct}(T/F) In Quality Dimensions, Structure indicators measure the attributes of the setting, such as number and qualifications of the staff, adequacy of equipment and facilities, and adequacy of organizational policies and procedures {Ans: True}The NPSGs score organizations on areas that {Ans: Commonly lead to patient injury}In order to expedite basic performance improvement team functioning, the team should {Ans: Establish ground rules}(T/F) The Conditions of Participation are