PRACTICE {Ans: Practices Repetition Access to Resources Community support Tough/Resilient Invests Time Coachable Enthusiasm for learning}BEAT (STRESS) {Ans: Build resilience Eliminate stressors Avoid quick fixes Try experiments}STRESSORS {Ans: Serious time limitations Tough working conditions Role uncertainty Extreme lack of control Strained relationships- interpersonal Strained relationships- issue Organizational bureaucracy Rapid change Shame or fear}POWERFUL {Ans: Personal charisma Outmatched effort Wealth Expertise Relevance Full visibility Uses network Legitimacy}PRESENT {Ans: Powerful beginning Review your road map Emphasize key words/phrases Simple is better Engaging slide design Never underestimate the power of humor The end matters}KNOW SEE PLAN DO {Ans: }GOALS {Ans: Gives meaning to task Objectives are clear Assign roles Leverage SMART goals Support and check-in}THE BASICS {Ans: The leader, followers, and context Having Influence Experiments are Key Born and Made Authority vs. Leadership Separate Leadership & Management Investigate your defaults Can be dangerous Setting emotional tone}EXPERT {Ans: Extreme Knowledge Xcels at seeing patterns Plans better than other Executes well Reflects hard Trains hard}TOXIC LEADER {Ans: Total disregard for actions Operates through fear Xtremely callous/uncaring Incompetent Corrupt Lacks Self Control Enormous Ego Amorality Delivers evil Excessive greed Rigid and unyielding}LEADERSHIP {Ans: Likable personality