Smart Serve Actual Exam With Latest Questions And Answers (Complete 2023/2024 Guide) 100%correct Updated And Verified

SMARTSERVEACTUALEXAMWITHLATESTQUESTIONSANDANSWERS(COMPLETE2023/2024GUIDE)100%CORRECTUPDATEDANDVERIFIED(COMBINED)Charlieisthemanagerofanupscalebistro.Twoguests,whomareregularshavehadtoomuchtodrink.Afsha,theserverwantstocutthemoffhoweverCharliesaystoletthemhaveonelastround.Theguestsaresenthome,asoneisgettingoutofthecabhehasanaccident.Whoisresponsible;Charlie,Afsha,orBoth?---------CorrectAnswer---------BothSmartServeregularlyconductsauditsofcompletedcertifications?---------CorrectAnswer---------TrueOnlytheownerandmanagerofanestablishmentcanbeheldlegallyandpersonallyresponsibleofanintoxicatedcustomer?---------CorrectAnswer---------FalseDanielistendingbarforafamilyreunionofabout50people.Alldrinksmustbepurchasedatthebar.CanDanielbeheldresponsibleformonitoringtheamountofalcoholissoldtoeachguest?---------CorrectAnswer---------Yes,heisresponsibleforlookingoutforthesafetyandsobrietyofallguests.Jane,aserver,isrelievedwhenMr.Gordonhasheadedhome.Doesherresponsibilityofhimendwhenheleavestheestablishment?---------CorrectAnswer---------No,itendswheneverMr.Gordonissoberagain.Kewis21yearsold,andabartender.Ayoungmansittingatthebarhashadthreedrinksinunderanhourandisshowingsignsofintoxication.Sherefusestoservehimanymore,hegetsangryandleaves.Afterleaving,theyoungmanrunsaredlight,hittinganothercar.Nobodyiskilled,howevertheotherdriverhasheadtraumaandbrokenbones.CanKewbeheldcivillyandcriminallyliable?---------CorrectAnswer---------YesCanapersonwhoisbeingdisruptivebeejectedfromalicensedestablishment?---------CorrectAnswer---------YesCaiis16yearsoldandwantstogetapart-timejob.HisUnclehasofferedajobworkingatoneofhisrestaurants.Thejobincludes;cleaningtables,cuttinglemonsandlimesfordrinks,andrestockingthewinefridgebehindthebar.Canhehavethisjob?---------CorrectAnswer---------NoInOntario,whichorganizationisresponsibleforregulatingthesaleandserviceofalcoholtopublicwithinlicensedestablishments?;MinistryofTourism,LiquorControlBoard,orAlcoholGamingandCommissionofOntario?---------CorrectAnswer---------AlcoholandGamingCommissionofOntario.Leungandhistwofriendshavebeenpartyingatapoolhall,forabouttwoandahalfhours,andhaveeachhad5-6beers.They'restartingtogetlouderandmoredisruptive.AnothercustomeraccidentlybumpsintoLeung,ruininghisshot,inresponseLeungpunchesthecustomer.Cantheestablishmentbeheldcivillyliable?---------CorrectAnswer---------YesKatyandDavidhaveorderedanexpensivebottleofredwine,andonlydrankaboutthreeglassesbetweenthemsincethey'redriving.Theyaskiftheycanhavethebottlere-corkedsotheycanbringithome.TherestauranthasaBringYourOwnWineendorsement,cantheyre-corkit?---------CorrectAnswer---------YesAtrickyoucanuseifaguestisdrinkingtoquicklyistowaterdowntheirdrinkswithouttellingthem,toavoidconfrontation.---------CorrectAnswer---------FalseSandy'sLawmakesitanoffensetosellorsupplyalcoholtoapregnantwoman,sincedrinkingalcoholwhilepregnantcancauseFetalAlcoholSpectrumDisorder.---------CorrectAnswer---------FalseJakeisdrinkingredwineonapubterrace.HisfriendAmywalksbyandJaketakeshisdrinktogoleanontheoutsideoftheterraceandchatwithher.IsthislegalundertheLiquorLicenseAct?---------CorrectAnswer---------NoJane'sbaseballteamisinatournament.Sheasksthelocalpubiftheycanopenat9:30amtoservechampagneandorangejuice.Cantheyaccommodatethisrequest?---------CorrectAnswer---------NoIt'sacriminaloffensetodrivewithaBACequaltoorgreaterthanwhat?---------CorrectAnswer---------.08---------CorrectAnswer---------100mlPeterisa200poundmaningoodhealth.He'sbeenatthebarforfourhoursandhashadsixginandtonics.WherewouldhefallontheBACChart?---------CorrectAnswer---------YellowAsmenage,doestheirabilitytometabolizealcoholincreaseordecrease?---------CorrectAnswer---------DecreaseBloodAlcoholConcentrationmeansthepartsofalcoholinthebloodinrelationtothepartsofoxygenintheblood.---------CorrectAnswer---------FalseWhichofthefollowinghavelessthan40%alcohol?;Gin,Rum,Vodka,Kahlua,Ammaretto.---------CorrectAnswer---------KahluaandAmmaretto.Areslurredspeechanddifficultykeepingone'sbalancealwayssignsofintoxication?---------CorrectAnswer---------NoOnaveragethebodycanabsorbhowmanydrinksperhour?;one,two,twoandahalf,orthree?---------CorrectAnswer---------OneExpierencedorRegulardrinkerstendtoincreasetheamounttheydrinkovertimetofeelthesameeffectsfromalcoholastheydidwhentheywereneworoccasionaldrinkers.TheirBACrisesslowerthenanewdrinkerssincetheyhaveahighertolerance.---------CorrectAnswer---------FalseReynaldohasbeenplayingpoolwithacouplefriendsforthreehours.Younoticeheisholdingontothebacksofchairsashepasses,hisbreathingseemsshallow,andstopstosnagsinloudconversations.Whichcansignsofintoxicationisheexibiting?---------CorrectAnswer---------LossofSelfControl&Inhibitions,ChangeinVitalSigns&PhysicalAppearance,andCoordination&Balance.Youareabartenderatadancebarandareconcernedaboutthreewomenwhohavebeendrinkingforthreehours,andhavehadthreedrinkseach,andareshowingsignsofintoxication.Whenyoubegintoslowdownserviceandavoidthematthebar,theygetupandtrytomovetoaboothtableservice.Whatdoyouneedtodotopreventthesituationfromgettingoutofhand?---------CorrectAnswer---------Letyourmanagerknowthatyouareconcernedaboutthesewomendrinkingtoomuch,telltheserverwherethey'resittingexactlyhowmuchthey'vehadtodrinkandthatyouthinktheyareintheyellowrangeralready,andfilloutanincidentreporttomakesureapotentialincidentisdocumented.Itcantakeuptohowmanyminutesforalcoholtohitthebrain,whichmeansthataguestmightnotshowsignsofintoxicationrightaway.---------CorrectAnswer---------30minutesMarilynaskedforID,itlookedokaysosheservedtheguest.Itturnedoutthattheguestwasunderage.SinceshecheckedforIDneitherhernorherestablishmentcanbeheldliable.---------CorrectAnswer---------FalseWhichofthefollowingaresecurityfeaturesonboththeoldandnewOntarioDriver'sLicense?---------CorrectAnswer---------DarrenthoughtthatGaillookedunderagebutsinceshehadalreadygonethroughidentificationcheckoutthedoorhedidnotthinkitwasuptohimtogocheckagain.Shouldbethereandhavecheckedagain?---------CorrectAnswer---------YesWhyisitimportanttoletacoworkerknowifyouhaveconcernsaboutaguestwhoreaches"yellow"or"red"inthetrafficlightsystemofassessingthelevelofintoxication?---------CorrectAnswer---------Ifyourcoworkersaremadeawareofaproblem,youcanbesurethatbackupisavailableifyouneedit.Itpreventsguestsfromunderminingyouractionsbytryingtogetservedbyotherstaffmembers.Ifitincidentoccurs,youhaveawitness.Ifaguestcontinuestodrinkrightupuntilheorsheleavesyourworkplace,theirbloodalcohollevelmaynothavereachedit'speak,andmaystillberising.Thiscanmakethedifferencebetweenitbeingsafeorunsafefortheguesttodrive.---------CorrectAnswer---------TrueKevinisaserveratawedding.Hehasjustagreedit'saguessatoneofthetablesandhasnoticedthatoneofhisguests,Robert,seemstiredandhasalreadyspilledsomeofthiswater.Kevinengagestheguestinconversation,makeseyecontactandlistenscarefullytowhattheyaresayingandhowtheysay.Nooneisbeingtooloudandtheyarenotslurringtheirwordsorbeinginappropriate.Heaskshowtheyaredoingandifthereisadesignateddriver.WhathasKevinassessedandhisguests?---------CorrectAnswer---------He,assesstheguestsphysicalandbehaviouralstate,usedhislisteninganobservationalskills,andaskquestions.WhatmustanIDhavetobeconsideredvalid?---------CorrectAnswer---------Astandarddrinkis12ounces/341mlofbeerwith5%alcohol,5ounces/142mlofwinewith12%alcohol,1.5ounces/43mlofdistilledspiritswith40%alcohol.---------CorrectAnswer---------TrueOffencesthatcouldbeserved?(7)-ANSWER--Fined-Arrested-ServedJailTime-TemporaryLicenceSuspension-CriminalCharges-AcademicSanctions-JobLossSpecialOccasionPermitsarerequired:-ANSWER--Inanylocationotherthanaresidence,privateplace,orlicensedestablishment.-Picnic-Requiredtoservealcoholateventsinany-Residence-PrivatePlace-LicensedEstablishment-Applieswhetherornotthereisacosttothealcohol-Notrequiredinliquorsaleslicense,caterersenforcement,orprivateplaces-AllowspermitholdertogetalcoholatLCBO,beerstoreandOntariowinestores.Whatisrequiredbyanybusinessthatsellsorservesalcohol?-ANSWER-LiquorSalesLicenceLiquorsaleslicenceisissuedbythe-ANSWER-AGCOTakeHomeTheRest(5)-ANSWER--AllowsguesttoremoveunfinishedwinethathasbeenbroughtontothepremisesbyBYOWprogramororderedaspartoftheguestsmeal.-Winemustberesealed,makingsurecorkisflushedwithtopofbottle.-GuestscannottakeunopenedwineunderTHTRprogramunlesswineunlessbroughtbyguestunderBYOW-THTRonlyforwine-THTRcannotbeofferedtointoxicatedorapproachingintoxicationguests.ServingAlcoholconsistsof?(3)-ANSWER--Takingandservingdrinkorders-Stockingrefrigeratororbararea-BartendingLicensedEstablishment?(8)-ANSWER--Serveorsellalcoholunderliquorlicencepurchasedthroughgovernmentstores,orBYOWifgranted.-AllAlcoholservedorsoldisconsumedinlicencesarea,exceptforTHTRwine.-Mustofferavarietyofalcoholfreebeveragesandlightmeals-Mustnotsubstituteonetypeofalcoholforanother,orwaterdownadrinkwithouttheguestsapproval.-Mustnotwaterdownoralterdrinkswithoutpermission.-Notrequireminimumamountofdrinksforentryortoremainonpremises.-Notpermittedroundbottomshooters/vialsortesttubes.Mustbeservedinselfsupporting,flatbottomedcontainers.-Mustpostsignswarningtherisksofdrinkingwhilepregnant.DrinkinginWashroom(2)-ANSWER--Maybepermittediftheyarealicensedarea.MustbefullyapprovedbyAGCObeforealicensemaybepermittedtotakedrinkstothisarea-Areasconsistof-Washrooms-Hallways-StairwaysSandy'sLaw-ANSWER--Offencetoserveorsellliquorunlessasignwarnswomenthatdrinkingwhilepregnantcancausefetalalcoholspectrumdisorder.HoursofOperation-ANSWER-LicensedEstablishment/SpecialOccasionPermit-MontoSun11:00am-2:00am-NewYears11:00am-3:00amStopServiceTime(2)-ANSWER--Ordersmustbeservedbeforethistimeeveniforderedbeforethesmartservetime(cannotservedrinksafter2am).-Allalcoholanditscontainersmustbeclearedawaywithin45minorstopservicetime.RoleofAGCO(7)-ANSWER--Responsibleforregulatingsalesandserviceofalcoholtothepublicwithinestablishment.-Reviewliquorsaleslicenceapplications-Issuing,transferringandreviewingliquorsaleslicensesandspecialoccasionpermits-Issuinglicenceendorsementstoallowanestablishmenttosellorservealcoholunderspecificcircumstances-InspectinglicensedfacilitiestoensurecompliancewithLLA-Addingtermsandconditionstoliquorsaleslicense-TakingadministrativeactionifanestablishmentisnotfollowingtheLLAoritsregulationsEndorsements-ANSWER-IssuedbyAGCOtoanestablishmenttosell/servealcoholunderspecificcircumstances.BrewPubs-ANSWER-AllowsalesandserviceofbeermanufacturedonthepremisesforconsumptiononthesamepremiesWinePub-ANSWER-AllowsalesandserviceofwinemanufacturedonthepremisesforconsumptiononthesamepremiesMini-Bar-ANSWER-Allowsthelicensetosellandservealcoholfromamini-barinaroomthatisrentedforovernightaccommodationsGolfCourse-ANSWER-AllowthelicensetosalesandservicealcoholforconsumptionontheplayingareaofagolfcourseCaterer-ANSWER-Allowthelicencetosellandservealcoholoffthelicensedpremise.Thecateredeventmustbesponsoredbysomeoneotherthenthelicensedholderandlightmealsmustbeavailable.BringYourOwnWine-ANSWER-Allowthelicensedtoservecommerciallymadewinebroughtbyaguestinthesamemanneraswineselectedfromthemenu.Roomservice-ANSWER-AllowsthelicenseetosellandservealcoholtoregisteredguestsinahotelroomthatisrentedforovernightaccommodationsCivilLiabilityforNegligence(3)-ANSWER--Serverorestablishmentisnotcarefulinstoppingharmorinjurytoaguest-Potentialresponsibilityforpaymentofdamage-Determinedbyourcourtsintheformofjudgement,usuallyafteratrialoftheevidenceandbyapplyingcommonlawFinesofnotmeetingregulationsofLLA-ANSWER-Individual-$100,000and/orimprisonmentfor1yearCorporation-$250,000Finesofsellingorsupplyingalcoholtoaminororanapparentminor-ANSWER-Individual-$200,000and/orimprisonmentfor1yearCorporation-$500,0003waysCivilLiabilitycanarise?-ANSWER-1.UndertheprovisionoftheLLA2.Bythecourtfindingofnegligenceorlackofdutyofcare3.UnderoccupiersliabilityactCriminalLiability-ANSWER-CriminalchargesthatarelaidbythepoliceLiquorLicenseAct(2)-ANSWER--Cannotservealcoholtoguesttointoxication-mustensureguestisnotindangerofcausinginjuryordamagetothemselvesorothersDutyofCare-ANSWER-Ownedbytheservertoensurealcoholisnotservedtointoxication.IfsoitistheserversresponsibilitytoensurethecustomerisnotindangeruntilthesoberupNegligence/DutyofCare-ANSWER-Foundwhentherehasbeenafailuretousethecarethatareasonablycautionsacarefulpersonwoulduseundersimulatorcircumstances.ServerMustNot(5)-ANSWER--Encouragedrunknewsorsupplyalcoholtointoxication-Inadequatelymonitor,superviseorcontrolhowmuchtheguestdrinks-Failtonoticesignsofintoxication-continuetoservealcoholtointoxicatedguests-FailtotakestepstostopdrinkinganddrivingOccupiersLiability-ANSWER--Lawthatdealswithinjurycausedbyaconditionofthepremisesoractivitiesthathavetakenplaceonthepremises-OLAlicenceehasalegaldutytoensureasafeareaforguestespeciallywhenintoxicatedOccupiersLiabilityisResponsiblefor/3issuesthatresultsincivilliability?-ANSWER--Conditionofpremises-Conductofstaff/guestonpremises-ActivitycarriedoutonpremisesResponsibilityoflicencee,managementandstafftodetectdisorderlyconductwhichincludes?-ANSWER--Controllingandmonitoringlineups-Minimizingdamage,nuisanceorotherharmtopropertycausedbydisorderlyconductofsomeoneenteringorleavingpremisesRightsundertheL.L.A?(2)-ANSWER--DenyEntry-EjectGuestEntryCannotbeDeniedto?(4)-ANSWER--AGCOInspectors-Firefighters-LawEnforcementOfficers-GovernmentInspectorsWhencanyouuseforce?-ANSWER--Guestdoesnotleavewhenrequested-Personcanberemovedwith"nomoreforcethanisnecessary"-AllforcemuststopassoonastheindividualhasbeenejectedTrueorFalse-AlcoholisaDepressant?-ANSWER-TrueTrueorFalse-Stomachcanbecoatedtopreventalcoholabsorption?-ANSWER-FalseStandardDrinkofWine?-ANSWER-5ozof12%alcohol(142ml)StandardDrinkofBeer?-ANSWER-12ozof5%alcohol(341ml)StandardDrinkofaMixedDrink?-ANSWER-1.5ozof40%alcohol(43ml)AllStandardDrinksContain?-ANSWER-0.6oz=17mlofalcoholAlcoholContentofaStandardDrinkshouldbeusedasa?-ANSWER-GuidelineTrueorFalse-somealcoholicdrinkshavemorethenalcoholcontentthenlisted?-ANSWER-TrueAlwayscheckwhendeterminingtheamounttheguestmayconsume?-ANSWER-ThealcoholcontentlistedonthebottleMartinisoftencontainhowmuchalcohol?-ANSWER-1.5-2.0ozof40%alcoholWhatalcoholscontainlessthen40%alcohol?(3)-ANSWER--CrmedeCacao-Kahlua-AmarettoImportanttotobeasafeserver?-ANSWER-BefamiliarwiththetypeofdrinksandglassesusedinyouestablishmentandhowmuchalcoholeachtypicallyholdsStandarddrinkcalculationequation?-ANSWER-%ofalcoholxounces=60Whatbodypartmetabolizesmostofthealcoholconsumed?-ANSWER-LiverAlcoholAbsorption-ANSWER-ThroatStomachIntestinesBloodstreamBrainTissueAlcoholisabsorbedin?-ANSWER-Stomachandintestinesalcoholismoreslowlythenitis-ANSWER-MetabolizedLivermetabolizesalcoholby?-ANSWER-Bodychemicalsthatbreaksdownalcohol1hour/standarddrinkslowlyeliminatedfrombloodstream-ANSWER-90%removedthroughthesweat,breathandurine-ANSWER-10%AbsorbedBloodalcoholconsumption-ANSWER-Measuresthealcoholinthebloodstream(mg)ofalcohol/100mlofbloodDriverslicensesuspensionwhen?-ANSWER-0.05Criminalaffence-ANSWER-0.08Impairmentstartswith?-ANSWER-OnedrinkBloodalcoholconcentrationchart-ANSWER--toolusedtoestimatehowmuchanindividualcansafelydrink-shouldonlybeusedasaguidelineAccurateBACvaluesverydependingon?-ANSWER-BodytypeGenderOtherfactorsFactorsaffectingbloodalcoholconcentration?(9)-ANSWER-1)Environment2)timebetweendrinks3)tolerance4)Bodyfat5)gender6)physicalhealth,fitness,age7)bodysize8)medication9)food&alcoholfreedrinksEnvironmentaffectingbloodalcohollevel-ANSWER--relaxedrateofdrinkingisslower-drinkmoreatcocktailsToleranceaffectingbloodalcohollevel?-ANSWER-GreatertoleranceofalcoholdoesnotlowerthereBACGenderaffectingbloodalcohollevel-ANSWER-150lbwomenwillhaveahigherBACthena150lbmanPhysicalhealth,fitness,ageaffectingbloodalcohollevel-ANSWER--fitmalewillhavealowerBACthenunfitman-oldmanwillhaveahigherBACthenayoungmanBodysizeaffectingbloodalcohollevel-ANSWER-SmallerpersonwillhaveahigherBACMedicationsaffectingbloodalcohollevel-ANSWER-Increaseeffectsofalcohol5signsofintoxication?-ANSWER-1)changingvitalsignsandphysicalappearances2)lossofselfcontrolandinhibitions3)poorjudgement4)reason,caution,memory5)coordinationandbalance2commonsignsofintoxication-ANSWER-1)slurredspeech2)difficultykeepingonesbalanceBAC=-ANSWER-Partalcohol(mg)/partblood(ml)Whatcannotbeaformofid?-ANSWER-HealthcardServingamunderagepersonis?(6)-ANSWER--againstthelaw-offenceunderLLA-leadtochargesbytheAGCO-leadtochargesbythepolice-youandyourestablishmentcouldbesuedand/orfined-employerslicencecanbesuspendedorrevokedAcceptableIDmustinclude?(3)-ANSWER--issuedbythegovernment-includepersonsphoto-includespersonsbirthdateAcceptableID?(8)-ANSWER--Ontario'sdriverslicense-CanadianPassport-Canadiancitizenshipcard-Canadianarmedforcesidentificationcard-BYIDcardissuedbytheliquorcontrolboardofOntario-secureIndianstatuscard(Canadian)-permanentresidentcard(Canadian)-anyphotocardissuedunderthephotocardact2008VerifyingID?(8)-ANSWER--Ownersbirthdate-Ownersaddress-Guestsphysicaldescription-Expirydateordateofbirth-ownerssignature-ownersphoto-ownersname-overallconditionofIDOldID?(4)-ANSWER--photoshouldmatch-firstletterindriverslicencenumbershouldmatchthefirstletterinthepersonslastname-numbersondateofbirthshouldbesamethicknessandcolour-surfaceofcardshouldbesmoothwithnoraisedareasNewID?(6)-ANSWER--Raisedletteringondriverslicensenumber-Protectedsecondaryphotoandsignature-Raisedletteringondateofbirth-Photoandsignatureareimprintedintothesurfaceofthecard-backgroundhasafineline-magneticstriponthebackofthecardAssessyourguest-ANSWER--assessiftheguestwasdrinkingbeforearriving-moodtheguestisin-signsofmedication,particularconditionordrugsListenandobserve-ANSWER--Engageinconversation-Makeeyecontact-Listentotheirtoneloudoraggressive,slurredwordsNotebodylanguage-ANSWER-SlowerresponsetimetospeechandmovementAskquestions-ANSWER--driving?-designateddriver?-howtheyarefeeling?-theirmood?Keepcommunicating-ANSWER-ToassesstheirserviceneedsDeterminehowmuchtheguesthasbeendrinking-ANSWER--tabstateshowmanydrinkswereordered-keeptally-knowmethodusedinestablishment-usedifferenttypesofglassesforalcoholicandalcoholfreedrinksWhenwaitressingyoushould?(6)-ANSWER--Assessguest-Listenandobserve-Notebodylanguage-Askquestions-Keepcommunication-DeterminehowmuchtheguesthasbeendrinkingRed(5)-ANSWER--Intentofdrinking/becomingdrunk-Aggressive-Glassyeyes-Arguingbating-IncreasedphysicalandbehaviouralsignsofintoxicationYellow(4)-ANSWER--Alcoholserviceisslowedorstopped-Loud,boisterousbehaviour-drinksquickly-"lifeoftheparty"Green(4)-ANSWER--Relaxed-Incontrol-Talkative-HappyWhyshouldyoutellamanagerorco-workerwhenacustomerhasreached"yellow"or"red"(3)-ANSWER--backupisavailableifneeded-preventguestsfromtryingtogetotherstoservethem-witnessifincidentoccursWhenleavingyoushouldsharewithwaitress?(2)-ANSWER--amountofdrinksyouservedtoremainingguests-concernsofanypotentialproblemsShouldyouservealcoholtoaguestthathadbeenservedbyanotherco-workerwithoutaskingthem-ANSWER-NoHousePolicy(3)-ANSWER--Designedtoguideandsupportyouinallaspectsofresponsiblealcoholservice-shouldgiveclearandconsistentguidelinestocarryoutyourestablishmentphilosophyofresponsiblealcoholservice-askmanagerorownerforthisWhatshouldahousepolicyinclude?-ANSWER--goalstatementwhichrepresentsyourestablishmentoverallcommitmenttowardsachievingresponsiblebeverageserviceSlowingservice(8)-ANSWER--avoidingthem-engagingtheminsomethingdifferent-offerwater-makemanageraware-delayservice-lethostoftableknowthatyouareslowingthemdown-talktoguestinapoliteandrespectfulway-offerfoodWhatgoodshouldyouhaveguestsavoidwhendrinking?-ANSWER-SaltyfoodWhatdoesfooddotoalcohol-ANSWER-SlowsrateofabsorptionStoppingservice?(9)-ANSWER--talktopersoninprivatewithniceapproach-watchyourbodylanguage-avoidbeingjudgmental-showconcernandempathyforguests-befirmandsimple-knowstepstotakeofguestbecomesaggressive-speakwithco-workers-alertabackupperson-bringwater/nonalcoholicdrinkIfyouhavecutsomeoneoffandinsteadhisfriendissharingtheydrinkyoushould?-ANSWER-StopservicetotheentiretableandremovealcoholfromthetableWhensomeonetry'schangingyourmindfromcuttingthemoffyoushould?-ANSWER-Calmlyandfirmlyandbrieflyrepeatyouroriginaldecision.Stepstopreventanintoxicatedguestfromdriving?(5)-ANSWER--Trytoconvinceguestnottodriveshowthatyoucare-callpoliceiftheydrive-asksobercompanion/familymembertodrive-Askforcarkeys-callcabIfyoucallthepoliceletthemknow?(5)-ANSWER--makeofcar-model-licenseplatenumber-directionthattheguestisheading-filloutanincidentreportforanychallengingordifficultincidentsIfyousensethataguestcanbecomeviolent?-ANSWER--Stopafightbeforeithappens-talktothemanager-callpolice-moveothergueststosafetyWhenshouldyoucallthepolice?-ANSWER-Whenyouareworriedaboutyouownoranyoneelse'ssafetyWhenshouldyoutalktoamanager?-ANSWER-SoonaspossiblesothattheycangettheirinputanddeterminethebestwaytohandlethesituationHowcanyoustopafightbeforeithappens?-ANSWER--lookfortroublesignssuchasverbalarguments-interveneinafriendlymannerandremindthemthatfightingisnotallowedIllegalactivities(4)-ANSWER--drugpossessionuseorsale-prostitution-illegalalcoholbroughtontopremises-gamblingWhenthereisillegalactivitiesyoushould?(2)-ANSWER--Talktomanagerorowner-callpoliceEjectaguestyoushould?(4)-ANSWER--letmanager/owner/coworkerknowthattheguestneedstobeejectedsothattheycanprovidebackup-askpersontoleave-askmanager/ownertostepin-ifpersonstillrefusestoleaveorweaponappearscallpoliceimmediatelyIncidentreportshouldbewrittenwhen?(8)-ANSWER--intoxicatedguestisrefusedservice-minorpresentsfalseID-guestbecomeviolentorfightbreaksout-anytimeguestisaskedbystafftoleave-arrangedtransportationforguest-liquorinspectorvisitsestablishment-guesthasaccidentorbecomesIll-policearecalledIncidentreportshouldinclude?-ANSWER--datetimeincident-serversandmanagersonduty-nameofguest,typeofclothing,generalattitude-conditionofguest-detailsaboutguestsintheparty-witness(name,address,number)-infoonguestdriving-bill-stepstaketoarrangetransportation-detailsofanypoliceinvolved-anyotherimportantdetails-writeoutimmediatelyTrueorFalseTheGovernmentofCanadaissueslicencesforthesaleandserviceofalcoholinOntario-False,TheAlcoholandGamingCommissionofOntario(AGCO),whichisanarm'slengthagencyoftheOntarioGovernment,issueslicencesforthesaleandserviceofalcoholinOntario.TheAGCOcanalsosuspendorrevokealicence.TrueorFalseTheminimumageforsomeonetoserveorsellalcoholinOntariois18.-TrueTheminimumageforsomeonetoserveorsellalcoholinOntariois18.HeorshemustalsobeSmartServecertified.TrueorFalseYoucouldbeheldcivillyand/orcriminallyliableifyouservetoomuchalcoholtoacustomer.-True,TheLiquorLicenceAct(LLA)islegislationthatoutlinesthelawsandregulationsaffectingthesaleandserviceofalcoholinOntario.Thisincludesensuringthatyouneverserveacustomertothepointofintoxication.Notcomplyingwiththelawsandregulations,couldresultinyoubeingheldcivillyand/orcriminallyliable.TrueorFalseAfteranintoxicatedcustomerhasleftyourestablishment,youarenolongerliableforhimorher.-False,Yourliabilitydoesnotendwhenthecustomerleaves.Ifyouhaveservedacustomertothepointofintoxication,youareliableforthemuntiltheyaresoberagain.TrueofFalseDrinkingcoffeewillhelpapersonwhoisintoxicatedsoberupfaster.-False,Drinkingcoffee,wateroreatingfoodwillnothelpsomeonesoberupfaster.Oncealcoholhasbeenabsorbedbythebodyandmovesintothebloodstream,onlytimewillhelp.TrueofFalseAn8ounceglassofbeerisequaltoan8ounceglassofwine.-False,Therearebigdifferencesinthealcoholcontentfoundinbeer,wine,andspirits.Thisprogramwillintroduceabenchmarkcalleda"StandardDrink"tohelpyouestimatetheamountofalcoholeachcustomerhasconsumed.TrueorFalseYoucanrefusethesaleofalcoholtoanycustomereveniftheyproduceavalidI.D.-True,Itisyourlegalobligationtorefusethesaleofalcoholtoanyoneifyouhavereasontobelievehe/sheisintoxicatedand/oryoususpecttheymaybepurchasingalcoholforanunderageperson.TrueorFalseAcustomercanshowidentificationwithoutaphototoprovetheyareage19orolder.-False,AvalidI.D.isonethatisissuedbythegovernmentandmustincludeaperson'sphotographanddateofbirth.TrueorFalseIfanintoxicatedcustomerarrivesatyourestablishment,youshouldnotletthemin.-True,Youcannotallowanintoxicatedcustomertoenterorremainonthepremisesofalicensedestablishment.TrueorFalseOnaverage,thebodycanmetabolizeapproximately2standarddrinksinonehour.-False,Onaverage,thebodycanmetabolizeapproximately1standarddrinkperhour.TrueorFalseTheamountofalcoholinthebloodstreamiscalledBloodAlcoholConcentration(BAC).-True,BloodAlcoholConcentrationismeasuredbytheamountofalcohol(milligrams)foundin100millilitresofbloodandisshowningramsper100mL.TrueorFalseThebodyuseschemicalsinthelivertobreakdown(metabolize)thealcoholsothatitcanbeeliminatedfromthebody.-True,Thebodyuseschemicalsinthelivertobreakdown(metabolize)thealcoholsothatitcanbeeliminatedfromthebody.TrueofFalseApproximately60%ofthealcoholiccontentwillbeslowlyeliminatedfromthebloodstream.Theremaining40%willbeeliminatedthroughaperson'sbreath,sweat,andurine.-False,Approximately90%ofthealcoholiccontentwillbeslowlyeliminatedfromthebloodstream.Theremaining10%willbeeliminatedthroughaperson'sbreath,sweat,andurine.1.5ounces(43mL)with40%alcoholisoneStandardDrinkof:Beer,WineorSpirits?-Spirits,OneStandardDrinkofSPIRITSis1.5ounces(43mL)with40%alcohol.5ounces(142mL)with12%alcoholisoneStandardDrinkof:Beer,WineorSpirits-Wine,OneStandardDrinkofWINEis5ounces(142mL)with12%alcohol.OneStandardDrinkofBEERis12ounces(341mL)with5%alcohol.-Beer,WhatistheformulaforcalculatingaStandardDrink?10/alcohol%=amount(inounces)25/alcohol%=amount(inounces)60/alcohol%=amount(inounces)-TheformulaforcalculatingaStandardDrinkis:60alcoholpercentage=amount(inounces).HowmanyStandardDrinksaretherein3ouncesofspiritswith40%alcohol?1Standarddrink2standarddrinks3standarddrinks-Adrinkthatcontains3ouncesofspiritswith40%alcoholequals2StandardDrinks(3ounces1.5ounces=2StandardDrinks).TrueorFalse12ounces(341mL)with5%alcoholisoneStandardDrinkof:Beer,WineAnolderpersonwhodrinksthesameamountofalcoholasayoungerpersonwilllikelyhaveahigherBAClevel.-Aspeopleage,theirabilitytometabolizealcoholdecreases.TrueorFalseEatingfoodsthatarehighinfatandproteinbeforeorwhiledrinking,willhelptoslowdownalcoholabsorption.-True,Foodabsorbsalcohol,keepingitinthestomachlongerwhichslowsdowntherateatwhichitisabsorbedintothebloodstream.TrueorFalsePeoplewithmorebodyfattendtohaveahigherBACthanmoremuscularpeopleofthesameweight.-True,Alcoholisnotabsorbedintofattytissueandthereforeismoreconcentratedinasmallerbodymass.TrueorFalseMixingaCaffeinatedEnergyDrinkwithalcoholincreasesthepotentialofyourcustomernotrealizingtheyarebecomingintoxicated.-True,Caffeineisastimulantthatcanmasktheeffectsofalcohol.Thismeanspeoplemaycontinuedrinking,notrealizinghowintoxicatedtheyare.TrueorFalseWhenservedthesameamountofalcoholinthesameamountoftime,a120poundpersonanda160poundpersonwillbothhavethesameBAClevel.-False,ThesmallerpersonwillhaveahigherBAClevelbecausealcoholisconcentratedinasmallerbodymass.TrueorFalseCarbonateddrinksallowalcoholtoenterintothebloodstreamfasterthannormal.-True,Carbonationbuildsupthepressureinthestomach,forcingalcoholintothestomachlining.Fromthere,alcoholcanquicklypassintothebloodstream.TrueorFalseAgreatertoleranceforalcoholcanloweraperson'sBAC.-False,Whilepeoplewhodrinkonaregularbasisareusedtotheeffectsofalcohol,agreatertolerancetoalcoholdoesNOTloweraperson'sBAC.TrueorFalseWhenafemaleandmalebothweigh175poundsandconsume2StandardDrinkseachwithin2hours,theywillbothhavethesameBAC.-False,AfemalewilllikelyhavethehigherBAC.Females,ortransgenderedpersonsbornbiologicallyfemale,tendtohaveahigherproportionoffattytissueandlesstotalbodywaterthanmales,ortransgenderedpersonsbornbiologicallymale,ofthesameweight.TrueorFalseSlurredspeechanddifficultywithcoordinationandbalancearealwayssignsofintoxication.-False,Twoofthemostcommonsignsofintoxicationareslurredspeechanddifficultywithcoordinationandbalance.However,yourguestmighthaveamedicalconditionthatmimicsthesesigns.Itisimportanttobesensitivetothepossibilitythatsomethingotherthanalcoholmayberesponsibleforaguest'ssymptoms.TrueorFalseTheLiquorLicenceAct(LLA)outlinesthelawsandregulationsaffectingthesaleandserviceofalcoholinOntario.-True,TheLiquorLicenceAct(LLA)outlinesthelawsandregulationsaffectingthesaleandserviceofalcoholinOntario.TrueorFalseLiquorSalesLicencesareissuedbythegovernmentofCanada.-False,LiquorSalesLicencesareissuedbytheAlcoholandGamingCommissionofOntario(AGCO).TheAGCOcanalsosuspendorrevokealiquorsaleslicence.TrueorFalseYoucandisplayeitheraSandy'sLawsignoraLiquorSalesLicenceinalicensedestablishment.-False,BothaSandy'sLawsignandtheLiquorSalesLicencemustbevisibletocustomersinalicensedestablishment.TrueorFalseInalicensedestablishment,youcanonlysellandservealcoholtocustomersbetweenthehoursof9:00a.m.to2:00a.m.,MondaytoSundayand9:00a.m.to3:00a.m.onNewYear'sEve(December31st).-True,Alcoholcanonlybesoldorservedbetweenthehoursof9:00a.m.to2:00a.m.,MondaytoSundayand9:00a.m.to3:00a.m.onNewYear'sEve.TrueorFalseYoucansubstituteonetypeofalcoholforanotherwithouttellingthecustomer.-False,Youmustneversubstituteonetypeofalcoholforanotherwithoutthecustomer'sconsent.TrueorFalseYoucanserveadrinkat2:05a.m.,aslongastheorderwasplacedbefore2:00a.m.-False,Ordersforalcoholmustbeservedbeforethestop-servicetime.TrueorFalseAllsignsofalcoholmustbeclearedwithin60minutesofthestop-servicetime.-False,Allalcoholanditscontainersmustbeclearedwithin45minutesafterthestop-servicetimeindicatedontheLiquorSalesLicence.YesorNoWhenagolfergoestotheparkinglottogetsomethingsheforgotinhercar,canshecarryanopenalcoholicbeverage?-No,Customersarenotpermittedtohaveopenalcoholoutsideofthelicensedareaswhichinclude:parkinglots,publicwalkways,orroadways.YesorNoCanaserverusetheoriginalscrewcaptoresealabottleofwinesothatthecustomercantakeithomeunderTHTR?-No,Thebottlemustberesealedwithanaturalorsyntheticcork,flushwiththetopofthebottle.YesorNoDoesamini-barhavetoincludenon-alcoholicbeverages?-Yes,Amini-barmustincludenon-alcoholicbeverages.YesorNoCanarestaurantserveabottleofhome-madewinebroughtinbyacustomer?-No,ABYOWendorsementallowsthelicenseetoserveonlycommercially-madewinebroughtinbyacustomer.YesorNoShouldacatereralwaysremoveanyunservedalcoholwhenleavingthecateredevent?-Yes,Anyunservedalcoholmustbereturnedtothecaterer'slicensedpremises.TrueorFalseA"Sale"permitisrequiredifyouplanonsellingalcoholataneventinaprivateplace.-True,"Sale"permitsarerequiredforthesaleandserviceofalcoholataneventinanylocationotherthanalicensedestablishment.TrueorFalsePrivateeventsservingorsellingalcoholcanonlybeattendedbyinvitedguests.-True,Privateeventsservingorsellingalcoholcanonlybeattendedbyinvitedguests.TrueorFalseGrocerystorescanallowexchangesforalcoholproductsoutsideofthepermissiblehoursofsale.-False,Grocerystorescanrefundanalcoholsaleatanytime,buttheycannotallowexchangesforotheralcoholproductsoutsideofthepermissiblehoursofsale.TrueorFalseAuthorizedgrocerystorescanonlysellalcoholtocustomersbetween9:00a.m.and11:00p.m.-True,Authorizedgrocerystorescanonlysellalcoholtocustomersbetween9:00a.m.and11:00p.m.TrueorFalseAuthorizedstoresmustdisplayaSandy'sLawposter.-True,EveryauthorizedoperatorsellingalcoholmustdisplayasignwarningwomenthatdrinkingalcoholduringpregnancycancauseFetalAlcoholSpectrumDisorder(FASD).TrueorFalseGrocerystorecustomersareallowedtocarryandconsumesamplesanywherewithinthestoreshoppingarea.-False,Grocerystorecustomersmustconsumethesampleintheareawherethealcoholsamplewasprovided.However,manufacturer'son-siteretailstorecustomersmaycarryasampleandconsumeitanywherewithinthestoreshoppingarea.TrueorFalseStoresmustprovideaccesstopoliceandAGCOcomplianceofficialstoinspectthestore.-True,AuthorizedstoresmustprovidefullaccesstopoliceandAGCOcomplianceofficialstoinspectthestoreatanytime.TrueorFalseIfhavingabusynight,restaurantscanchoosetonotkeeprecordsofliquorsoldfortakeoutordelivery.-False,Thelicenseemustkeeprecordsofliquorthatwassoldfortakeoutanddelivery.Theserecordsmustbekeptforoneyear.Whocouldpotentiallybeheldliablefordamagesorinjurieswhenacustomerisservedtothepointofintoxication?TheManagerThelicenseeTheserver-Allresponsesarecorrect.Alloftheseindividualscouldpotentiallybeheldliableforinjuriesordamageswhenacustomerisservedtothepointofintoxication.YesorNoJane,aserver,isrelievedthatMr.Gordonhasheadedhome.Hewasslurringhiswordsandstartingtogetloud,soshehadthedoormanputMr.Gordoninacab.DoesJane'sresponsibilityforMr.Gordonendwithsendinghimhomeinacab?-No.Mr.GordonistheresponsibilityofJaneandherestablishmentuntilheissober.YesorNoDanielistendingbarattheLegionHallforafamilyreunionofabout50people.Thereisnotableserviceandallalcoholmustbepurchasedatthebar.CanDanielbeheldresponsibleformonitoringthealcoholconsumptionofall50guests?-Yes.Danielisresponsibleforlookingoutforthesafetyandsobrietyofallguestsattendingthefamilyreunion.TrueorFalseUndertheLLA,youhavetheobligationtoremoveanindividualfromthelicensedestablishmentifyoureasonablybelievethepersonisnotpermittedbylawtobeonthepremises.-True,Personsnotpermittedbylawtobeonthepremisesmustberemoved.TrueorFalseUndertheLLA,youhavetheobligationtoremoveanindividualfromthelicensedestablishmentifyoureasonablybelievethepersonisonthepremisesforanunlawfulreasonorisbreakingthelawonthepremises.-True,Personsonthepremisesforunlawfulreasonsorbreakingthelawonthepremisesmustberemoved.TrueorFalseDutyofcaremeansanestablishmentmustprotectanintoxicatedcustomerfrominjuringthemselvesorothers.-True,Anestablishmenthasadutyofcaretoprotectanintoxicatedcustomerfrominjuringthemselvesorothers.Acustomerwhoisintoxicatedmustberemovedfromthelicensedareaoftheestablishmentuntilarrangementscanbemadetogetthemhomesafely.However,youareresponsibleforthecustomeruntiltheyaresoberagain.TrueorFalseAservercanusenomoreforcethanisnecessarytoremoveacustomerfromthepremises.-True,Ifacustomerdoesnotleaveasrequested,heorshecanberemovedwith"nomoreforcethanisnecessary".Thismeansthattheforcemustonlybeusedtoremoveanindividual,nottocauseharm.TrueorFalsePoorcoordinationandbalancearealwayssignsofintoxication.-False,Poorcoordinationandbalancearesignsthatanindividualmaybeintoxicatedbutdoesnotalwaysmeanthatanindividualisintoxicated.Itisimportanttobesensitivetothepossibilitythatotherfactors,suchasamedicalcondition,mayberesponsibleforaguest'ssymptoms.TrueorFalseThesmellofcannabisisasignofintoxication.-False,Burnt/smokedcannabishasaverydistinctsmell.Althoughthesmellofcannabisalone,isnotasignofintoxication,itshouldactasatriggerforyoutolookforothersignsofintoxication.