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HR training classNameTutor’s Name15/08/2015Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.Assessment of training needs will help to identify performance requirements of the company and the set of knowledge, skills, talents and abilities needed by the company’s workforce to achieve the business requirements. When done correctly and effectively training needs assessment aids in directing training resources to the areas of greatest need. Training needsassessment is designed to address the issue of resources needed to fulfil the company’s mission in customer care, improve productivity of customer care staff, and provide quality standards in customer service and improve customer service outcomes. A needs assessment will also help the company identifying and assess the "gap" if any between performance required levels of performance in customer service and current customer service performance. Where the company finds that a difference exists between the actual level and expectedlevel, it has an opportunity to explore the causes and reasons for the gap. A wholesome training needs assessment will