Online Campus, Southern New Hampshire University BUS 210 Managing/Leading in Business Instructor 02:30:51 GMT -05:00The director of SNHU Pet Supply Company, a retail operations company, asked me to evaluate the reason for the team’s drop in productivity and make recommendations to aid their improvement. Employees say their skill sets do not match their job duties and responsibilities. Management states that they have been following a process that has not changed in years. Productivity and efficiency are affected by these conflicts between the managers and employees they manage. I will explain the functions of management, discuss diverse ways to help improve productivity and efficiency, and recommend a new management approach.I will explain the general functions of management. So, what is a manager? A manager is a person that has control over their followers (employees) and reports to the leader of the company. Managing can occur in the absence of leading, but leading cannot occur without managing (Soomo Learning, 2023). There are several types of management, which are top managers, functional managers, team managers, line and staff managers, project managers, and a general manager. Today, I will focus on top management, front-line management, and general management. Top management develops