8-2 Executive Summary: Safety Issues In Company Bsouthern Ne

8-2 Executive Summary: Safety Issues in Company BSouthern New Hampshire UniversityMBA-620-Q1788: Measuring Success in an Org. 02:07:50 GMT -05:00Summary of Situation:After the previous performance analysis, additional research was conducted to ensure all information is up to date for Company A and Company B. In this research it was discovered that Company B has had two of its forty aircraft grounded over the last month. These groundings were due to technical issues, but one of the issues could have been an FAA violation. Having 5% of their aging fleet inoperable has subsequently caused a 10% drop in revenues over the last month. The subsequent investigations into Company B’s aircraft & mitigation practices have caused an increase of $80,000 to their operating costs.Impact on Factors Other Than Revenue:Company B is already experiencing poor customer retention rates averaging 40%, and their ground crew is only rated ‘fair’ against industry standards (SNHU, n.d.). The ground crew’s handling of the aircraft grounding situation has garnered additional negative customer feedback which may further negatively impact customer retention rates. Studies have shown that one dissatisfied customer will share their negative experience with an additional 8-20 individuals which could further hinder new customer growth &