2-2 Erp Case Study: Pennsylvanias Unemploymentcompensation

2-2 ERP Case Study: Pennsylvania’s UnemploymentCompensation Modernization SystemSouthern New Hampshire University IT 657: Enterprise Resource Planning 09:11:00 GMT -05:00Assess the importance of the Unemployment Compensation Modernization System project for the state of PennsylvaniaThe Unemployment Compensation Modernization System project was intended to improve on a legacy system, primarily mainframe, that had fallen behind the times and had become increasingly expensive to maintain, was difficult to customize, and was difficult to integrate with newer technologies (Laudon & Laudon, 2021). Not only had this system fallen behind modern technology and the industry of the day, there were a significant number of people dependent on a successful implementation of a modern solution. The Pennsylvania Department of Labor and Industry (DLI) employed 5,000 people across 200 offices statewide. These employees supported Pennsylvania’s 6.4 million workers and nearly 300,000 employees. The new system would need to meet the needs of all those that were serviced by DLI and fulfill allthe internal requirements of those employed by DLI. It was to modernize maintaining wage records, processing employer taxes, and claims processing, payment, and appeals (Laudon & Laudon, 2021).The system not only services a significant number of unemployed persons but the services rendered