Parametric test {Ans: A test that assumes there is a structure (maybe a normal distribution) to the population, often appearing when mean or standard deviation are important.}SIPOC diagram {Ans: A diagram that defines the boundaries of a process and shows how its Suppliers, Inputs, Processes, Outputs, and Customers affect process quality.}Output (RBM stage) {Ans: third step when the outputs have been created by the RBM activities (goods and services, publications, systems, evaluations, skills changes)}test statistic {Ans: One value used to test the hypothesis, it is a numerical summary of the data set}conscious bias {Ans: occurs when the surveyor is actively seeking a certain response to support his or her theory or cause}Mutually exclusive events {Ans: When two or more events are not able to occur at the same time}