Mha 702 Exam 2 (Main Review) 100%correct

Antidotes {Ans: •Make employees feel needed or important •Provide challenges and opportunities to grow •Treat all employees equally}forming a powerful guiding coalition (Kotter) {Ans: Step 2 - assembling a group with enough power to lead the change effort - encouraging the group to work together as a team}Checklist Approach {Ans: •Manager must describe employee performance by choosing from among a number of prepared statements •Variation: supervisors select from a group of prepared statements (Statements that best and least describe each employee)}First-Line Managers {Ans: •They have an advantage in terms of potential access to employees •More senior managers must follow established channels of communication •Senior managers must be careful not to undermine first-line supervisors •Employees with honest access to first-line supervisors tend to be less frustrated Supervisors should keep appointments}past-performance bias {Ans: some older "stars" keep getting high marks based on prior "superstar" status rather than recent performance}Staff Managers {Ans: •Tend to rise from the ranks of the people that they supervise •Begin with specific expertise •As advance in an organization, employees supervised become diverse •HR departments tend to be smaller, making supervision easier}