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Ryan owns a music store. He wants to know his customer retention rate for the fourth quarter (Q4). What is Ryan's customer retention rate? Round to the nearest whole number. a. Customers at the end of Q4: 275 b. Customers at the beginning of Q4: 260 c. New customers in Q4: 30 d. Customer retention rate: ? {Ans: 94%}Becky owns a coffee shop. She wants to figure out her customer retention rate for the first quarter (Q1). What is Becky's customer retention rate? Round to the nearest whole number. a. Customers at the end of Q1: 250 b. Customers at the beginning Q1: 225 c. New customers in Q1: 35 d. Customer retention rate: ? {Ans: 96%}In which step of the sales process would potential customers be identified? {Ans: Prospecting}Customer Acquisition Costs Formula {Ans: [(marketing expenses) + (sales expenses)] / (# of new customers)}Steve owns a food truck. He wants to figure his retention rate for September. What is Steve's retention rate for September? Round to the nearest whole number. a. Customers at the end of September: 130 b. Customers at the beginning of September: 120 c. New customers in September: 20 d. Customer retention rate: