Make every effort to find out and leave the citizen satified {Ans: When fire officers are asked incidental things from citizens, such as where the nearest flu shot clinic is, and they do not know the answer, what should they do}When an officer tells subordinate that he does not agree with unpopular orders, but the orders have to be enforced anyway, what is the result {Ans: The officers authority and supervisory is undermined}E-mail {Ans: What is the most common method of electric communication}A theory Y manger believes that people need to be _________________, not ___________________ {Ans: Encouraged, not controlled}What's is one of the four basic tasks expected of a good fire Officer, as reported by the administrative fire officer study {Ans: Notifications}Challenge the authority of a superior {Ans: CRM advocates speak directly, yet in a manner that does not}