43. {Ans: HIPAA}i. {Ans: Advanced directive information}51.EMPATHY {Ans: __________________ on behalf of the hospital staff also has a major impact on a patient's impression of the hospital according to a Press-Ganey Study.}25.BELITTLE {Ans: Never _______________ or make light of their problem.}29. {Ans: Patient name}82. {Ans: benefit}