Goal of waiting line managementParts of a waiting line system4 Managerial Considerations in QueuesQueueChannelPhaseInfinite
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population of customers
Finite population of customers
Arrival (λ) rates: define and calculate
Service (μ) rates: define and calculate
Service utilization factor (Ï)
Average number of customers in the line (nl)
Average amount of time a customer waits in the line (tl)
Average number of customers in the system (ns)
Average amount of time
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