the role of job experience {Ans: -to develop team work including conflict resolution, data analysis, and customer service}interactional justice {Ans: judgment that takes employee's feelings into account}work searches {Ans: managers are allowed to search personal areas such as desks, drawers, and e-mails as long as they can justify the search with probable cause and the organization has work rules that provide for the searches}benefits of succession planning {Ans: -forces senior management to regularly review the company's leadership talents -ensures top-level management talent is available -does not promote managers before they are ready -helps attract and retain ambitious managerial employees by providing development opportunities}whistle blower {Ans: one who takes their charges to the media in hopes that if the public learns about the situation, the organization will be forced to change}voluntary turnover {Ans: when the employee initiates the turn over}