Publix Deli Knowledge Study Guide Questions And Correct Answers

DSD {Ans: Direct Store Delivery}External Customer {Ans: customers that shop in the store: exceed the expectations prompt service, freshest product, education of customers.}Role of Manager {Ans: Responsible for total operation of deli including associates, production, profitability, and supporting deli RBU initiatives}Product Quality (role) {Ans: notice mold, liquids with bubbles, strong odors}FIFO {Ans: First In, First Out...method of rotating product}5 Mission Commitments {Ans: Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment security; devotion to stewardship of stockholders; involvement as citizens in the community.}