Sfdc Sales Cloud Certification - Nabil Study Guide Rated A+

Who would most likely be involved in deciding Customer Service and Support organization by performance indicator (KPI) reporting requirements? a. sf CRM administrator b. customer service agent c. customer service manager d. knowledge manager {Ans: c. Customer Service Manager}Contact Role {Ans: The role that a contact plays in a specific account, contract, or opportunity, such as "Decision Maker" or "Evaluator." You can mark one contact as the "primary" contact for the account, contract, or opportunity. A contact may have different roles in various accounts, contract, or opportunities.}What are Forecast categories? {Ans: Pipeline - early stages Best Case middle of the pipeline Commit - at end of the pipeline and almost closed Closed - the deal is complete and revenue is booked Omit - those deals that were started but fell out, were cancelled, or didn't bring in any revenue}Visual Workflow {Ans: easy to use app designer lets anyone visually draw process flows in a graphical designer, then instantly deploys them to the cloud with the Force.com platform}How many pricebooks can an Opportunity work with? {Ans: One}What should be done to show Campaign Hierarchies? {Ans: Expose the related list on the page layout.}