conversational AI {Ans: software that uses artificial intelligence to hold a natural language conversation with a human through a messaging application, text, a website, or over the phone}smart product {Ans: An innovative item that uses sensors; wireless sensor networks; and data collection, transmission, and analysis to further enable the item to be faster, more useful, or otherwise improved.}social network analysis {Ans: the study of the connections and relationships among people in a network}degree of centrality {Ans: Represents the number of contacts to whom a person is connected in a social network; the measure of the number of connections each node has in a network}edges {Ans: a link in a network (lines)}loss ratio {Ans: A ratio that measures losses and loss adjustment expenses against earned premiums and that reflects the percentage of premiums being consumed by losses.}