Personal Trainer - Module 5: Customer Experience Exam Questions (37 Terms) With Verified Definitions Updated 2024

Dumbbells {Ans: Common handheld free weight modality. Beneficial when coordination, balance, stabilization and mobility are desired during an exercise. Substantial variations in total resistance}Kinetic check points {Ans: Head/neck; shoulders/upper back; pelvis/hip complex; knees; and feet/ankles}Under promise/over deliver (5 star service) {Ans: With respect to exceptional customer service, a way of managing expectations, and preventing negative service reviews}Muscle strength and endurance test {Ans: 1 minute push up & 1 minute crunch tests. Total number of each are recorded}Resistance bands {Ans: Provides increasing resistance as the bands are stretched. Line of force is not determined by gravity. Extremely versatile, can be used just about anywhere}Reassessment time frame {Ans: Monthly and/or quarterly}