ProcessThe relationship between Business Processes and Supply ChainImportance of Business ProcessesThree requirements of a
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good process
Good Intentions
Reproducible Results
Measurable & Manageable
Important aspects of "intentions and parameters"
Service Blueprints
In-class example of Ticket Brokerage
Common reasons for Bad Processes
Reasons a business process never was good
Ambiguity
Misalignment
Miscommunication
Reasons a business process used to be good
Reasons limitations create a bad business process
Market Evolution
Cow Path theory
Block diagrams
Difference between block diagram
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