THINGS WE TALKED ABOUT IN CLASSBusiness ProcessThings to think about with changing business processesGood
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intentions
Reproducible Results
Measurable and manageable
Bad Business Processes
Ambiguity
Misalignment
Miscommunication
Operational Considerations
Departmental Concerns
Automation benefits
Being a good consultant
Embrace the repugnant
Recommendations: prepare to Sell
Performance measurement
Metric
KPI
Types of behaviors
Prescriptive metrics
creating opportunities for failure
Good metrics must be
Measurable
Easily understood
Attainable
Good metrics logistics
System of metrics must measure
Best metrics
SCOR Model
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